PRIVACY POLICY
1. DEFINITION OF TERMS
1.1 The following terms are used in this Privacy Policy:
1.1.1. “Website Administrator” – DVL Digital Projects LLP, which has all exclusive property rights to the Website, including rights to the domain name of the Website, Mobile Application, and their administration. The website administrator is authorized to manage the website, collect and process personal data, and determine the purposes of collecting and processing personal data, the composition of personal data to be collected and processed, and actions (operations) performed with personal data.
1.1.2. “Personal Data” - any information relating to the User or allowing him/her to be directly or indirectly identified, particularly, based on such information as full name, email, mobile phone, photographs, name, individual identification number, business identification number, and location data or based on other data that, individually or in the aggregate, allows identifying the User.
1.1.3. “Processing of Personal Data” – any action (operation) or set of actions (operations) performed using automation tools or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, or destruction of personal data.
1.1.4. “Confidentiality of Personal Data” – a mandatory requirement for the Website Administrator or other person who has access to personal data to avoid their distribution without the consent of the subject of personal data or the presence of another legal basis.
1.1.5. “User” – any individual or legal entity or individual entrepreneur who has access to the Website or Mobile Application via the Internet and uses the Website or Mobile Application.
1.1.6. “Cookies” – a small piece of data sent by a web server and stored on the user’s computer, which a web client or web browser sends to the web server every time in an HTTP (HTTPS) request when trying to open a page of the relevant website.
1.1.7. “IP Address” – a unique network address of a node in a computer network built as per the IP protocol.
1.1.8. “Website” – an Internet resource located on the Internet at the www.tripwb.com address. The concept of the Website includes its software, design, and database, as well as all its sections and subsections;
1.1.9. “Mobile Application” – software designed to work on smartphones, tablets, and other mobile devices in order to provide the possibility to use the services of the Mobile Application. (As of the current date, the Mobile Application is under development. The Website Administrator will additionally report on the launch of the Mobile Application. The provisions of the Privacy Policy as they relate to the Mobile Application will come into force on the date of the official launch of the Mobile Application)

2. GENERAL PROVISIONS
2.1. Registration by the User on the Website or Mobile Application means agreement with this Privacy Policy and the terms of collection and processing of the User’s personal data.
2.2. In the case of disagreement with the terms of the Privacy Policy, the User shall stop using the Website or Mobile Application.
2.3. This Privacy Policy applies only to the Website and Mobile Application. The Website Administrator does not control and is not responsible for third-party websites that the User can access via links available on the Website or in the Mobile Application.
2.4. The Website Administrator does not verify the accuracy of the personal data provided by the User.
3. SUBJECT MATTER OF THE PRIVACY POLICY
3.1. This Privacy Policy establishes the obligations of the Website Administrator to non-disclose and ensure a regime for protecting the confidentiality of personal data that the User provides when using the Website or Mobile Application.
3.2. Personal data permitted for collection and processing under this Privacy Policy is provided by the User by filling out the appropriate forms on the Website or in the Mobile Application in various sections and includes the following information:
3.2.1. full name, name of the legal entity or individual entrepreneur,
3.2.2. email address (e-mail),
3.2.3. User's contact phone number,
3.2.4. individual identification number or business identification number,
3.2.5. city of registration/residence,
3.2.6. IP address,
3.3. The Website Administrator protects personal data that is automatically transmitted during viewing of advertising blocks and when visiting pages, on which the system’s statistical script (“pixel”) is installed:
IP address;
information from cookies;
information about the browser (or other program that provides access to display advertising);
access time;
address of the page, on which the advertising unit is located; and
referrer (address of the previous page).
3.3.1. Disabling cookies may result in the inability to access parts of the Website requiring authorization.
3.3.2. The Website Administrator collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems and to monitor the legality of financial payments.
3.4. Any other personal information not specified above (history of orders, transportation, browsers and operating systems used, etc.) is subject to secure storage and non-distribution, except for the cases envisaged by sub-clauses 5.2. and 5.3. of this Privacy Policy.
4. PURPOSES OF COLLECTING USER’S PERSONAL INFORMATION
4.1. The Website Administrator may use the User’s personal data for the following purposes:
4.1.1. User identification and registration on the Website or in the Mobile Application.
4.1.2. Providing the User with access to personalized resources of the Website and Mobile Application.
4.1.3. Providing Users with services and facilities available through the Website and Mobile Application.
4.1.4. Establishing feedback with the User, including sending notifications and requests regarding the use of the Website or Mobile Application, provision of services, and processing requests and applications from the User.
4.1.5. Determining the location of the User to ensure security and prevent fraud.
4.1.6. Creating an account to receive services through the Website or Mobile Application if the User has agreed to create an account.
4.1.7. Notifications to the Website User about the status of the Order.
4.1.8. Providing the User with effective customer and technical support if problems arise related to the use of the Website or Mobile Application.
4.1.10. Providing the User, subject to his/her consent, with product updates, special offers, pricing information, newsletters, and other information on behalf of the Website Administrator or his partners.
4.1.11. Carrying out advertising activities subject to the consent of the User.
4.1.12. Providing access to the Website or Mobile Application to the User for receiving products, updates, and services.
5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION
5.1. The processing of the User's personal data is performed without a time limit, in any legal way, including in personal data information systems using automation tools or without the use of such tools.
5.2. The User agrees that the Website Administrator has the right to transfer personal data to third parties, particularly, courier services, postal organizations, or telecom operators, exclusively for the purpose of fulfilling the User’s order placed on the Website or in the Mobile Application.
5.3. In the case of loss or disclosure of personal data, the Website Administrator informs the User about the loss or disclosure thereof.
5.4. The Website Administrator takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, and distribution, as well as from other unlawful actions of third parties.
5.5. The Website Administrator, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.
6. OBLIGATIONS OF THE PARTIES
6.1. The User:
6.1.1. The right to provide information about personal data necessary for using the Website and Mobile Application.
6.1.2. has the right to update and supplement the provided information about personal data if this information changes for the proper use of the Website or Mobile Application.
6.2. The Website Administrator shall:
6.2.1. Use the information received exclusively for the purposes specified in Clause 4 of this Privacy Policy.
6.2.2. Ensure that confidential information is kept secret, not disclosed without the prior written consent of the User, as well as avoid selling, exchanging, publishing, or disclosing in other possible ways the transferred personal data of the User, with the exception of sub-clause 5.2. of this Privacy Policy.
6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this type of information in existing business transactions.
6.2.4. Block personal data relating to the relevant User from the moment of application or request from the User or his/her legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification, in the case of detection of unreliable personal data or unlawful actions.
7. RESPONSIBILITY OF THE PARTIES
7.1. In the case of loss or disclosure of Confidential Information, the Website Administrator is not responsible if this confidential information:
7.1.1. Had become public domain before it was lost or disclosed.
7.1.2. Had been received from a third party before it was received by the Website Administration.
7.1.3. Was disclosed with the consent of the User.
8. DISPUTE RESOLUTION
8.1. Before filing a claim in court regarding disputes arising from the relationship between the User and the Website Administrator, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).
8.2. The recipient of the claim, within 30 calendar days from the date of receipt thereof, notifies the claimant in writing of the results of consideration thereof.
8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the existing legislation of the Republic of Kazakhstan.
9. ADDITIONAL TERMS
9.1. The Website Administrator has the right to make changes to this Privacy Policy without the User’s consent.
9.2. The new Privacy Policy comes into force from the moment it is posted on the Website.
9.3. Any suggestions or questions regarding this Privacy Policy shall be submitted by email to: support@tripwb.com.
9.4. The current Privacy Policy is posted on the page at: https://tripwb.com/ru/info_page/politika-konfidencialnosti/.